JSTOR - Reaching Business Goals | Andrea Neuhoff

ANDREA NEUHOFF

strategic mind, inquisitive spirit, and a playful attitude

Portfolio

JSTOR – Reaching Business Goals and Improving Search

Creative Fields
Design, Research

Date
Summer 2013 - June 2014

One of my main projects at Ithaka was to improve the search experience on JSTOR, an academic database for researchers. Working closely with a dedicated agile product team, we followed lean research and design principles to iterate and improve on the search experience.

To test and validate our ideas we used the following methods:

Weekly user testing and interviewing with prototypes
Guerrilla paper prototyping
Analysis of website traffic
A/B Tests
Surveys
Ethnography and contextual inquiry

Here is a sample of the deliverables I produced. As much of UX is about process, none of the following documents are the finished or final version:

RELATED PROJECTS

Project Management and Workflow

Design, Research

Improving efficiency, transparency, and administrative overhead through project management features.

Designing Granular User Permissions

Design, Research

Designing complex granular user permissions interface for a global financial software platform.

Multi-factor Authentication

Design, Research

Design and implementation of multi-factor authentication security for web and desktop applications and for the accompanying mobile app.